Shipping policy

At PrimaBody SA, we want ordering your supplements to be quick, easy and stress-free. Please read our shipping and delivery policy to understand how orders are processed, how delivery fees are calculated, and what happens if an item is unavailable.

1. Order processing and delivery times
PrimaBody SA operates on a supplier-fulfilment model and does not physically stock every product listed on our website. Once your order has been placed and payment has been confirmed, we will arrange for your products to be sourced from our supplier.

We aim to provide next-business-day delivery wherever possible, subject to stock availability, supplier processing times and delivery arrangements. Next-business-day delivery is an estimated timeframe and is not guaranteed. Delays may occur due to supplier availability, public holidays, courier services or circumstances beyond our reasonable control.

2. Stock availability
Product availability may change without notice, and an item listed on our website may occasionally be out of stock with our supplier. If a product you have ordered is unavailable, we will contact you as soon as reasonably possible.

Where possible, we will offer you a suitable alternative, for example a different size or flavour, or a comparable product. If you accept the alternative, we will confirm any price difference before proceeding. If you decline it, or if no suitable alternative is available, we will refund you for the unavailable product. We will never substitute a product without your agreement.

3. Delivery fees
Delivery across Cape Town and the Western Cape: a flat rate of R100 per order

 Delivery fees are shown at checkout before payment is finalised.

4. Delivery areas
We currently deliver to Somerset West and to other areas across Cape Town and the Western Cape. Delivery times may vary depending on the destination, supplier processing times and the delivery method used. If we are unable to deliver to your address, we will contact you to discuss the options before proceeding.

5. Checking your delivery
Please check your order when it arrives. Make sure seals are intact and that the product, size and flavour are correct. If you receive an incorrect, damaged, opened or defective product, please contact us as soon as reasonably possible with your order number, a description of the issue and photographs of the product and packaging. We will investigate and resolve the matter in accordance with South African consumer-protection legislation.

6. Product images and packaging
Product images are provided by our supplier or the manufacturer. Manufacturers may update packaging, labels, tub sizes and branding from time to time, so the product you receive may look slightly different from the image on our website. If you believe you have received a different product from the one you ordered, please contact us.

7. Contact us
Questions about your order or delivery? Email us at info@primabodysa.co.za.

PrimaBody SA – Science / Innovation / Longevity.